We do not charge Goods & Services Tax (GST) and no duties apply for deliveries made within Singapore.

We presently only accept orders from Singapore.

All deliveries within Singapore are free until 31 August 2017.

Deliveries are made between Monday to Friday from 9am – 10pm (GMT+8).

Orders are sent out through our courier partner – Lalamove and SingPost using the consignment number that was sent to you.

Yes, as we require a signature upon delivery for all orders, we do not deliver to P.O. boxes, parcel lockers, restricted areas and off-island areas. Restricted areas include (but not limited to) all airport areas (within Changi Airport and Seletar Airport), Cargo Complex, PSA Terminals, military bases and protected areas, Jurong Island, Woodlands & Tuas Checkpoints.

Please note that you will have to bear delivery charges for failed delivery attempts to such restricted areas.

The delivery method cannot be amended once the order has been paid for and confirmed. Please check and confirm your delivery method before you check out.

The delivery address cannot be amended once the order has been paid for and confirmed. Please check your address details before you checkout. In the event that the wrong address is indicated in the order, and the package is delivered, we will not be liable for any replacement or refund. You will have to bear any additional costs for change of address for parcels with the wrong or invalid address.

Please email us at online@dciproglobal.com with your order number and estimated delivery date for assistance.

If you are not present during the first delivery attempt, there will be a re-delivery fee that you will have to pay.

You will receive an order confirmation shortly after you have placed your order. Your order is not confirmed until you receive an order confirmation email.

Unfortunately, as an online store, we are unable to let you test or see the products physically. We hope you understand. Do not hesitate to contact us at online@dciproglobal.com should you have any beauty questions.  

We advise you to look through the ingredients list carefully before making a purchase. Before you make a purchase, please note that you bear the risk that the product may not be suitable for you. If you are a first time user of any particular product, we strongly advise you to make an initial purchase of a small quantity only and to perform a skin patch test before using the product. The products available on dciproglobal.com are NOT medical products. No claims or representations are being made as to any medically therapeutic properties or benefits associated with the products.

After you place your order, you will receive an order confirmation email within 30 minutes to inform you that your order has been received. If you did not receive an email (please check that the email is not in your junk folder), this means that we have not received your order and no payment has been received by DCI Lab

You can find your order confirmation number in the order confirmation email.

We regret to inform you that once an order has been paid and confirmed, you are unable to amend your order.

Orders placed and paid for can’t be cancelled. We are unable to go through all orders individually as this will cause a delay to all other orders.

In the rare event when an item you have ordered is out of stock, we will process a refund for this item and shipping charges (if any).

We suggest restarting the browser and clearing the cache before you visit dciproglobal.com If you continue to face problems, please capture a screenshot of the page you experienced the error and send it to our customer service team at online@dciproglobal.com for further assistance.

No. All card information is directly transacted in a secure manner to PayPal, our payment gateway provider.

Please try again and ensure that all details such as your card number, expiry date, etc. are correctly filled in. If the problem persists, you may wish to contact your issuing bank or try an alternative payment mode.