ORDERING & DELIVERY TERMS
1. Do I have to pay for duties & tax?
We do not charge Goods & Services Tax (GST) and no duties apply for deliveries made within Singapore.
2. Where do you ship to?
We presently only accept orders from Singapore.
are your delivery charge like?
All deliveries within Singapore are free until 31 August 2017.
4. What is your delivery timing like?
Deliveries are made between Monday to Friday from
5. How can I track the status of my order?
Orders are sent out through our courier partner – Lalamove and SingPost using the consignment number that was sent to you.
6. Are there any areas in Singapore you do not deliver to?
Yes, as we require a signature upon delivery for all orders, we do not deliver to P.O. boxes, parcel lockers, restricted areas and off-island areas. Restricted areas include (but not limited to) all airport areas (within Changi Airport and Seletar Airport), Cargo Complex, PSA Terminals, military bases and protected areas, Jurong Island, Woodlands & Tuas Checkpoints.
Please note that you will have to bear delivery charges for failed delivery attempts to such restricted areas.
7. Can I make changes to my delivery method after my order has been confirmed?
The delivery method cannot be amended once the order has been paid for and confirmed. Please check and confirm your delivery method before you check out.
8. I entered the wrong address, what should I do?
The delivery address cannot be amended once the order has been paid for and confirmed. Please check your address details before you
9. I have yet to receive my order, what should I do?
Please email us at firstname.lastname@example.org with your order number and estimated delivery date for assistance.
10. What happens to a failed delivery?
If you are not present during the first delivery attempt, there will be a re-delivery fee that you will have to pay.
11. How will I know if my purchase was successful?
You will receive an order confirmation shortly after you have placed your order. Your order is not confirmed until you receive an order confirmation email.
12. Am I able to test the product before I purchase it?
Unfortunately, as an online store, we are unable to let you test or see the products physically. We hope you understand. Do not hesitate to contact us at email@example.com should you have any beauty questions.
13. How will I know if the products are suitable for me?
We advise you to look through the ingredients list carefully before making a purchase. Before you make a purchase, please note that you bear the risk that the product may not be suitable for you. If you are a first time user of any particular product, we strongly advise you to make an initial purchase of a small quantity only and to perform a skin patch test before using the product. The products available on dciproglobal.com are NOT medical products. No claims or representations are being made as to any medically therapeutic properties or benefits associated with the products.
14. How long does it take to confirm my order?
After you place your order, you will receive an order confirmation email within 30 minutes to inform you that your order has been received. If you did not receive an email (please check that the email is not in your junk folder), this means that we have not received your order and no payment has been received by DCI Lab
15. Where is my order confirmation number?
You can find your order confirmation number in the order confirmation email.
16. Can I amend my order after it has been confirmed?
We regret to inform you that once an order has been paid and confirmed, you are unable to amend your order.
17. Can I cancel my order?
Orders placed and paid for can’t be
18. What happens if an item I ordered is out of stock?
In the rare event when an item you have ordered is out of stock, we will process a refund for this item and shipping charges (if any).
19. I am facing problems ordering, what should I do?
We suggest restarting the browser and clearing the cache before you visit dciproglobal.com If you continue to face problems, please capture a screenshot of the page you experienced the error and send it to our customer service team at firstname.lastname@example.org for further assistance.
20. Will DCI Lab retain my credit card details?
No. All card information is directly transacted in a secure manner to PayPal, our payment gateway provider.
21. My payment has been declined, what should I do?
Please try again and ensure that all details such as your card number, expiry date, etc. are correctly filled in. If the problem persists, you may wish to contact your issuing bank or try an alternative payment